MonScan
Delete your MonScan data
MonScan does not have accounts, so there is no account to delete. Most of your MonScan data is stored only on your phone, and you can delete it yourself. Card photos you scan or grade, AI chat messages and search terms are deleted from our servers right after processing, so there is no stored scan, chat or search data to delete. Requests cover community posts, purchase-verification records and device or notification tokens; email us using the steps below. We complete requests within 30 days.
1. Delete data stored on your device
Collections, scan history, grade history, favourites, custom-card drafts, your profile name and avatar, coins and settings are stored on your device. To delete them:
- open Settings → Apps → MonScan → Storage and tap Clear storage (or Clear data); or
- uninstall MonScan.
If Android backup is turned on, a copy may also exist in your Google account backup, which you can manage in your device's backup settings or at Google Drive backups.
2. Delete custom cards you shared
You can delete a custom card you shared to the community from within MonScan. Deleting the collection that contains a shared card also deletes the shared card. If you no longer have access to it (for example after uninstalling), include it in your email request below.
3. Ask us to delete data on our servers
Email support@controlsolution.org with the subject "MonScan data deletion request". Because we cannot look you up by name or email, please include as much of the following as you can:
- your device model and Android version;
- approximately when you used MonScan;
- if you made a purchase, your Google Play order ID (starts with "GPA.", found in your Google Play receipt email or under Play Store → Payments & subscriptions → Budget & history);
- for shared custom cards, the card name, illustrator name and a screenshot;
- optionally, your Advertising ID if you have not reset it (Settings → Google → Ads).
We may ask for more information if we need it to find your data, and we will only use what you send to handle your request.
What we delete and what we keep
| Data | What happens |
|---|---|
| Custom cards you shared, with their images and text | Deleted |
| Card photos, AI chat messages and search terms | Nothing to delete: they are deleted right after processing and are not stored on our servers |
| Device and notification tokens (push token, device details, app-generated device ID) | Deleted |
| Coin, mission and pack records linked to your device | Deleted |
| Purchase-verification records | Deleted or anonymised, except order records we must keep for tax and accounting law |
| Aggregated or anonymised statistics | Kept, because they no longer identify you |
| Data held by Google, Meta, TikTok, Adjust and other SDK partners | Controlled by those partners. Reset or delete your Advertising ID (Settings → Privacy → Ads) to break the link with your device, and see the partner privacy policies. We will pass on your request where a partner provides a way to do so. |
Subscriptions
Deleting data or uninstalling MonScan does not cancel a Premium subscription. Cancel it in Google Play → profile icon → Payments & subscriptions → Subscriptions.
Timeline
We will confirm that we received your request and complete it within 30 days. If we need more time or more information, we will tell you within that period.
More information: MonScan privacy notice · Privacy Policy, section 17.